Privacy Policy

This Privacy Policy describes how Vyjivoa.com ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, make purchases, or interact with us in other ways. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: Name, email address, postal address, phone number, and payment information when you make a purchase or create an account.
• Transaction Information: Details about purchases or orders you make on our website, including product details, order history, and payment information.
• Usage Information: Information about how you use our website, including browsing patterns, page views, and interaction with features.
• Technical Information: IP address, browser type and version, operating system, device information, and other technology identifiers on the devices you use to access our site.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders, including shipping and delivery of products
• Managing your account and providing customer support
• Personalizing your shopping experience and recommending products that might interest you
• Communicating with you about orders, products, services, and promotional offers
• Improving our website, products, and services
• Detecting, preventing, and addressing technical issues, fraud, or other illegal activities
• Complying with legal obligations and enforcing our terms and conditions

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our contract with you (e.g., processing your order, delivering products)
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms
• Legal Obligation: Processing necessary to comply with our legal obligations
• Consent: Processing based on your explicit consent, which you can withdraw at any time

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our website, conduct our business, or provide services to you (e.g., payment processors, shipping companies)
• Business Partners: Trusted partners who assist us in offering products and services
• Legal Authorities: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be among the transferred assets

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology for payment processing
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to know what personal information we hold about you
• Rectification: The right to correct inaccurate or incomplete information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to request limitation of how we process your data
• Data Portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to our processing of your personal information
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your information

7. Cookies Policy

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember certain information about your visit.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Track your browsing habits to deliver targeted advertising

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable law.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the nature of our relationship with you, legal obligations, and operational requirements.

Last Updated: May 15, 2023